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Monitoring and Support Services
All Your Business Needs and Technologies Covered
As a reliable website support company, we maintain a wide range of services to ensure that your store is secure, safe and fully operational. Our aim is to help business owners from various sectors like yours, with high quality support services at a cost that is affordable as well as convenient. Since keeping a site relevant and updated has everything to do with the site ranking, traffic visits and ultimately converts, ongoing website maintenance services are the need of the hour. Whether we proactively offer suggestions and update your site with features, new tools, imagery or language, our technical staffs can make changes as needed and our services are comprehensive and all inclusive.
- 24×7 Automatic / Manual Website Monitoring
- Website Uptime Monitoring
- Website Speed Optimization
- Application Performance Monitoring
- Server Monitoring
- Testing and Improvement Support
- Public and Private Cloud Monitoring
- Remote Support (Telephone, Email or Chat)
- Web Transaction Monitoring
- Managed Security and Backups
- Scheduled Preventative Maintenance
- 24×7 Infrastructure Management and Monitoring
Call Us Today at +91-120 423 5665
Our Global Presence
Our international presence and vast range of web support services distinguish us from our competitors. Our dedicated team of support engineers are available round the clock from USA, the U.K and India. The breadth of our network ensures that we are always close to you so that you can access our expert knowledge and skills easily. Each technician has expertise in multiple technologies and can offer the best solution and operate in a seamless manner. Some benefits of our going global:
- Ability to help more customers
- Easy reach during urgent needs
- Low cost with operations in lower wage nations
- Better and quick customer service
Our Support Engineers Expertise in
One Time Support Service
Unlike freelancer technical staff who may not be readily available, we are always there to support you with our one-time support service for instant fix of web issues.
The Process that we follow:
Understand the issue:The client provides us with all the required information about the website issue.
Troubleshoot:It is through the desired logins that we copy the website to the staging environment and resolve the problem.
Pay for results: After the error is fixed and from the client is received, that we send the payment link and the invoice for the job done.
Ongoing Support Service:
With our monthly or yearly website maintenance services, you can constantly monitor the performance of your site and fix any issues arising from any corners.
Benefits of Our Continuous Support Services:
24/7 support:We take care of your website and business operations and fix any issues that crop up anytime of the day.
Better performance: Our technical experts help to optimize the performance of your site so as to get the most out of your investment.
Save time and money: We are responsible for your website’s performance, which offers long term benefits in terms of time and money.
We’d Love You to Join Our Family of Clients.
You’ll be in good company.
Our Add-Ons
Need something more? We offer you with further support add-ons that help to cover all your retail and e-commerce needs. With these optional services, you have the choice of including some additional features to your website maintenance package. These include:
- Out of Hours’ Support (Holidays and Weekends)
- Support of Specific Third party Technology
- Customized Support Solutions
- Preventive Ransomware Protection
- Asset and Licensing Management
- Automated Updates and Patch Management
Frequently Asked Questions
- Why do we need a website maintenance and support plan for our site? A website support plan often gives you the peace of mind as you are aware that if anything goes wrong with your site, there is someone who can instantly work on it and fix it. Such maintenance and support plans cover a wide range of issues and help to fix errors or bugs without wasting time and money.
- Is my data secured while you maintain my website? Absolutely! Our technical team members consider each and everything of your data and do not allow any unauthorized person to access them. Our servers are also hosted in world class data centers having 24 hours physical security.
- What if my business website needs some basic programming changes as well? Our maintenance team also includes developers having expertise in various technologies. We will be glad to make any essential changes to your site as required. But for this, we will submit a customized quote based on the changes needed and will only start our work upon approval. All the changes will be handled as a separate task.
Testimonials
If you have the commercial goal in your business that you need to accomplish, IDS will definitely be able to guide you in right direction. Marketing expertise, development expertise and SEO with PPC mixed is very well.
I am really happy to have IDS Logic on board and have been very impressed with their speed of implementation and professional approach to their work. This has made our collaboration an enjoyable and extremely valuable partnership.
I hired IDS Logic for all my IT requirements and I am very satisfied with the team as they have incredible level of professionalism and expertise. I must say that the site is now feature rich and faster. Great Job!
It’s simple, Contact us today for a no obligation consultation for your next project
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