How Software Outsourcing Practices will Change in 2020
Today, businesses have changed a lot in how they operate and have moved towards outsourcing most of their tasks to specialists so as to cut their costs of hiring them in house, focus on their core business and resolve and capacity issues and also get better quality of work. Outsourcing also helps to increase the efficiency. In 2020, the business climate has changed a lot and companies are also looking for new ways that can help them reduce the vulnerabilities and challenges that come on their way, it is also becoming important to maintain high levels of agility, flexibility, organization ability and innovation. Because of this, relationships between the customers and the IT outsourcing providers are evolving from transaction to more independent relationships.
IT outsourcing has completely shaken up and for enterprises that need to ride the wave of change and emerge on the other site, shifting gears with the latest outsourcing practices is imperative.
On Demand Relationship is on the Rise:
Most business owners are now moving towards digital transformation and so the outsourcing service providers are also changing from the traditional value chain to more scalable and flexible value network. In fact, creating value networks has become a priority for many businesses in 2020. Value networks are connections that are built to create value for the company or its various business operations. It means building a network of meaningful relationships with IT outsourcing companies in various parts of the world. It is basically a network where different software outsourcing companies will come together to meet the complex challenges and demands.
Co-sourcing will Grow:
To reduce the business vulnerabilities, organizations will seek relationships with increased strategic alignment, shared values, shared risk and greater value exchange. It is only through these highly collaborative and strategic relationships that companies will mitigate risks and generate the new values, which can be converted to sustainable competitive advantages. Co-sourcing relationship will be used to relinquish control over some specific business areas so as to focus on enhancing their competitive advantage and collaboration with relevant partners to create value.
Outcome Based Contracting for More Prominence:
The next big thing that could change in the outsourcing market of 2020 is the basis on which outsourcing contracts are formed. Companies are now becoming more aware of the risks and so instead of the traditional project development, technology price or time based contracting, we will observe a switch towards more outcome based software outsourcing. This kind of outsourcing will not only reduce the risk for the outsourcing buyers, but also motivate the outsourcing companies by sharing the rewards.
The Rise of Digital Outsourcing Model:
The present outsourcing model includes services that are offered by people and are powered or supported by various tools. In 2020, the expected outsourcing model will have services that are offered by digitally automated tools and it will also have a limited role of people in controlling them. The outsourcing model is based on the services that are provided by people and are supported by such tools. A more digitally inclined model is taking the shape where services are offered by digital tools that include robotic process automation, machine learning, software bots and other disruptive technologies, which are becoming ubiquitous and are taking over the world.