{"id":2270,"date":"2019-01-21T18:30:26","date_gmt":"2019-01-21T13:00:26","guid":{"rendered":"https:\/\/www.idslogic.com\/blog\/?p=2270"},"modified":"2025-02-24T15:42:57","modified_gmt":"2025-02-24T10:12:57","slug":"how-to-customize-your-zendesk-theme-according-to-your-business","status":"publish","type":"post","link":"https:\/\/www.idslogic.com\/blog\/how-to-customize-your-zendesk-theme-according-to-your-business","title":{"rendered":"How to Customize Your Zendesk Theme According to Your Business"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_72 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.idslogic.com\/blog\/how-to-customize-your-zendesk-theme-according-to-your-business\/#Now_What_Role_Does_a_Help_Center_Play_in_Your_Company\" title=\"Now What Role Does a Help Center Play in Your Company?\">Now What Role Does a Help Center Play in Your Company?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.idslogic.com\/blog\/how-to-customize-your-zendesk-theme-according-to-your-business\/#Zendesk_Theme_Customization_How_You_Can_Do_It\" title=\"Zendesk Theme Customization: How You Can Do It?\">Zendesk Theme Customization: How You Can Do It?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.idslogic.com\/blog\/how-to-customize-your-zendesk-theme-according-to-your-business\/#Improving_the_Content_Architecture_and_the_Design_Layout\" title=\"Improving the Content Architecture and the Design Layout:\">Improving the Content Architecture and the Design Layout:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.idslogic.com\/blog\/how-to-customize-your-zendesk-theme-according-to-your-business\/#Make_the_Zendesk_Theme_Match_Your_Site\" title=\"Make the Zendesk Theme Match Your Site:\">Make the Zendesk Theme Match Your Site:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.idslogic.com\/blog\/how-to-customize-your-zendesk-theme-according-to-your-business\/#Amazing_Icons\" title=\"Amazing Icons:\u00a0\">Amazing Icons:\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.idslogic.com\/blog\/how-to-customize-your-zendesk-theme-according-to-your-business\/#Additional_Formatting_Components\" title=\"Additional Formatting Components:\">Additional Formatting Components:<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p><span style=\"font-size: 14pt;\">Offering a great customer service has always been the core focus of all successful business. But in today\u2019s competitive digital marketplace, website visitors often look for communication that is personalized and helps to keep them engaged.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">It is here that a customized help center is crucial than ever before.\u00a0 Research has stated that about 74% of the marketers agree to the fact that website customization helps to boost customer engagement and generate higher revenues for the organization.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Now_What_Role_Does_a_Help_Center_Play_in_Your_Company\"><\/span><span style=\"color: #022745; font-size: 18pt;\"><strong>Now What Role Does a Help Center Play in Your Company?<\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-size: 14pt;\">A help center acts like a combination of customer service and front desk. It helps the customers to clarify any doubts, resolve any queries, acts as a guide and etc. Considering its various functions, it is evident that businesses are interested in creating a perfect help center that helps them to attain a professional and trustworthy impression. <\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Zendesk is an online solution that allows company owners to support and easily engage with their customers. Its immense growth in the past few years is a sign that more and more companies are adopting the new approach to customer service.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Today\u2019s customers want varied options to communicate with the company and also expect a seamless experience, that is personalized and efficient. Zendesk helps to meet these expectations so that businesses can offer different channels for communication and empower the customers and help companies to manage large volumes in inbound requests.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Zendesk_Theme_Customization_How_You_Can_Do_It\"><\/span><span style=\"color: #022745; font-size: 14pt;\"><strong><span style=\"font-size: 18pt;\">Zendesk Theme Customization: How You Can Do It?<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-size: 14pt;\"><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/www.idslogic.com\/zendesk-services\/\">Customizing your Zendesk theme<\/a> <\/span>will help you with branding:\u00a0 for example, you can replace the fonts, colors, images and etc. so that the help center has the perfect look and feel that matches with your company. But customizing the theme needs some expertise so that it is easy to use and offers a better look. Here is how you can do it:<\/span><\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Improving_the_Content_Architecture_and_the_Design_Layout\"><\/span><span style=\"color: #022745; font-size: 16pt;\"><strong><span style=\"color: #008000;\">Improving the Content Architecture and the Design Layout:<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-size: 14pt;\">By making changes in the design theme of Zendesk, business owners can make it user friendly and responsive to the customers and can also make their support sessions a great and positive experience. <\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Some changes that you can make is to alter the number of columns in the theme, add a content navigator to the left side of the Help Center, modify the number of custom units and etc. Images can also be added to the categories and some animations help to make the help center page more attractive and engaging.<\/span><\/p>\n<blockquote>\n<p style=\"box-shadow: 0 0 16px #cccccc; padding: 10px;\"><span style=\"font-size: 14pt;\"><strong>Also Read:\u00a0<\/strong><span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"\/blog\/8-quick-and-easy-steps-to-build-your-zendesk-help-center\">8 Quick and Easy Steps to Build Your Zendesk Help Center<\/a><\/span><\/span><\/p>\n<\/blockquote>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Make_the_Zendesk_Theme_Match_Your_Site\"><\/span><span style=\"color: #022745; font-size: 16pt;\"><strong><span style=\"color: #008000;\">Make the Zendesk Theme Match Your Site:<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-size: 14pt;\">Another best way to keep up your brand is to make some changes in your Zendesk help center so that it matches your main website. <\/span><\/p>\n<p><span style=\"font-size: 14pt;\">To maintain the consistency, you can make the header and footer of the same size as that of your website, make changes in the help center\u2019s width to match you\u2019re the pages of your site, add additional header menus to match the complete catalog of the store and etc.<\/span><\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Amazing_Icons\"><\/span><span style=\"color: #022745; font-size: 16pt;\"><strong><span style=\"color: #008000;\">Amazing Icons:\u00a0<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-size: 14pt;\">Any customer service provider will know the fact that positive emotions always have the power to turn even unhappy customers to happy clients. Now you can create various icons on Zendesk theme to make communication with your visitors brighter and friendlier. <\/span><\/p>\n<p><span style=\"font-size: 14pt;\">With over 700 animated and stylized icons, you can adjust them according to your business advantage.<\/span><\/p>\n<hr \/>\n<h3><span class=\"ez-toc-section\" id=\"Additional_Formatting_Components\"><\/span><span style=\"color: #022745; font-size: 16pt;\"><strong><span style=\"color: #008000;\">Additional Formatting Components:<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-size: 14pt;\">Clear and interactive content offer a greater value and engagement level and also attract the audience with simple additions like videos, interesting fonts, cool icons, accordions, highlighted callouts and etc.\u00a0 All these components can be easily included in the Zendesk theme by IDS Logic as we have expertise in customization and can help you to keep your customers engaged and impressed.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Offering a great customer service has always been the core focus of all successful business. But in today\u2019s competitive digital marketplace, website visitors often look for communication that is personalized and helps to keep them engaged. It is here that&#8230;<\/p>\n","protected":false},"author":1,"featured_media":2274,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[166],"tags":[701,703,702],"class_list":["post-2270","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software-development-company-india","tag-zendesk-solutions","tag-zendesk-support-software","tag-zendesk-theme-customization"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts\/2270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/comments?post=2270"}],"version-history":[{"count":4,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts\/2270\/revisions"}],"predecessor-version":[{"id":10584,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts\/2270\/revisions\/10584"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/media\/2274"}],"wp:attachment":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/media?parent=2270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/categories?post=2270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/tags?post=2270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}