{"id":4235,"date":"2019-12-23T12:25:13","date_gmt":"2019-12-23T06:55:13","guid":{"rendered":"https:\/\/www.idslogic.com\/blog\/?p=4235"},"modified":"2025-02-25T15:09:24","modified_gmt":"2025-02-25T09:39:24","slug":"a-live-chat-software-integration-helps-boost-magento-ecommerce-sales","status":"publish","type":"post","link":"https:\/\/www.idslogic.com\/blog\/a-live-chat-software-integration-helps-boost-magento-ecommerce-sales","title":{"rendered":"A Live Chat Software Integration Helps Boost Magento Ecommerce Sales"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_72 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.idslogic.com\/blog\/a-live-chat-software-integration-helps-boost-magento-ecommerce-sales\/#Helps_to_Deliver_a_Virtual_Brick_and_Mortar_Experience\" title=\"Helps to Deliver a Virtual Brick and Mortar Experience:\">Helps to Deliver a Virtual Brick and Mortar Experience:<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.idslogic.com\/blog\/a-live-chat-software-integration-helps-boost-magento-ecommerce-sales\/#Increase_Sales_and_Conversion_of_Your_Magento_Website\" title=\"Increase Sales and Conversion of Your Magento Website:\">Increase Sales and Conversion of Your Magento Website:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.idslogic.com\/blog\/a-live-chat-software-integration-helps-boost-magento-ecommerce-sales\/#Helps_to_Tackle_Perceived_Risks\" title=\"Helps to Tackle Perceived Risks:\">Helps to Tackle Perceived Risks:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.idslogic.com\/blog\/a-live-chat-software-integration-helps-boost-magento-ecommerce-sales\/#Helps_Reduce_Shopping_Cart_Abandonment\" title=\"Helps Reduce Shopping Cart Abandonment:\">Helps Reduce Shopping Cart Abandonment:<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p><span style=\"font-size: 14pt;\">Can you recall the last time when you tried to reach out to a company for their services but got a busy phone indication? Or you were trying to gather some crucial information via emails which took ages to solve? Companies from small ecommerce stores to major banks can now make things easier for the customers by using live chat software and offer improved services and response times.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Convenience, leisure and the pursuit of better deals are some of the few factors that attract the customers to the Magento website. With more than 33% customers expecting to see a live chat on the site, a live chat is simply the best tool to deliver the customer experience that the buyers want. Today, it has become the most preferred means of communication for the online shoppers and they are about three times more likely to purchase from an e-store offering this facility.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\"><em>There are many important reasons as to why business owners should add a live chat software to offer quick customer support. here are some of the reasons: <\/em><\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Helps_to_Deliver_a_Virtual_Brick_and_Mortar_Experience\"><\/span><span style=\"font-size: 14pt; color: #008000;\"><strong><span style=\"font-size: 18pt;\">Helps to Deliver a Virtual Brick and Mortar Experience:<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-size: 14pt;\">Brick and mortar store experience is all about the customer experience. Now if you walk into the store and don\u2019t find a single employee, then you might not have a wonderful time shopping there. But if you find great interaction, recommendations and also guidance to take a visitor from point A to point B, then the experience would simply be great. <span style=\"color: #ff0000;\">Magento Ecommerce websites<\/span> that offer live chat allows the vendors to deliver a virtual brick and mortal experience to the buyers. Offering live chat on the home page can also welcome the customers and it is an effective way to establish the company\u2019s service offering and set the foundations to earn the user\u2019s trust.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Your live chat should be easily accessible from all the pages so that you can easily start a conversation and guide the visitors and turn them from a casual browser to a paying customer.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Increase_Sales_and_Conversion_of_Your_Magento_Website\"><\/span><span style=\"font-size: 16pt;\"><strong><span style=\"color: #003366;\">Increase Sales and Conversion of Your Magento Website:<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-size: 14pt;\">Another major benefit of having a live chat on the website is to increase the potential sales. The American Marketing Association found that B2B companies using the live chat often see an average increase of 20% in conversions. While viewing your website, many customers and prospects have queries about your products or services and with a live chat you can answer their queries easily. Live chat gives the chance to hold the buyer by their hand and help them overcome any obstacles that come in between their buying decision. It is like having a sales assistant on a standby and help them in their purchasing process.<\/span><\/p>\n<blockquote>\n<p style=\"box-shadow: 0 0 16px #cccccc; padding: 10px;\"><span style=\"font-size: 14pt;\"><span style=\"color: #003366;\"><strong>Also Read: <\/strong><a href=\"\/blog\/how-to-take-your-business-to-the-next-level-with-magento\"><span style=\"color: #ff0000;\">How to Take Your Business to The Next Level with Magento<\/span><\/a><\/span><\/span><\/p>\n<\/blockquote>\n<h3><span class=\"ez-toc-section\" id=\"Helps_to_Tackle_Perceived_Risks\"><\/span><span style=\"font-size: 16pt;\"><strong><span style=\"color: #003366;\">Helps to Tackle Perceived Risks:<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-size: 14pt;\">Whether your customers are browsing your store to purchase a new product or an already existing one, every new purchase always comes with a perceived risk. This risk is that uncertainty in the mind of the consumer\u2019s experiences when they buy a product from your company. The risks include the following:<\/span><\/p>\n<ol>\n<li><span style=\"font-size: 14pt;\">Loss of money: what if the product is not worth investing and is a waste of money.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Social risk: what if family \/ friends don\u2019t like the purchase<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Physical risk: what if the product is physically harmful for the purchaser?<\/span><\/li>\n<li><span style=\"font-size: 14pt;\">Time risk: what if it is just a waste of time buying this product?<\/span><\/li>\n<\/ol>\n<p><span style=\"font-size: 14pt;\">For many consumers, a live chat encourages engagement, offers guidance and represents a company that strives for customer satisfaction.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Helps_Reduce_Shopping_Cart_Abandonment\"><\/span><span style=\"font-size: 16pt;\"><strong><span style=\"color: #003366;\">Helps Reduce Shopping Cart Abandonment:<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-size: 14pt;\">The brick and mortar customer service experience, which is coupled with reduced risks often serves as a remedy to the pain point for shopping cart abandonment. A live chat software that is integrated into your <strong><a href=\"\/magento-development\/\">Magento website<\/a><\/strong> often helps you to know more about the product, its usage, availability and even the return policy if things are not clear or specific. When customers don\u2019t get proper information they abandon their shopping cart and simply walk out. A live chat option helps to reduce cart abandonment. Features like visitor segmentation helps Magento ecommerce vendors to boost online sales.<\/span><\/p>\n<blockquote>\n<p style=\"box-shadow: 0 0 16px #cccccc; padding: 10px;\"><span style=\"font-size: 14pt;\"><span style=\"color: #003366;\"><strong>Also Read: <\/strong><a href=\"\/blog\/some-common-magento-issues-while-developing-the-store-and-its-solutions\"><span style=\"color: #ff0000;\">Some Common Magento Issues While Developing the Store and Its Solutions<\/span><\/a><\/span><\/span><\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Can you recall the last time when you tried to reach out to a company for their services but got a busy phone indication? Or you were trying to gather some crucial information via emails which took ages to solve?&#8230;<\/p>\n","protected":false},"author":1,"featured_media":9426,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[550],"tags":[265,174],"class_list":["post-4235","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-magento","tag-magento-development","tag-magento-ecommerce-development"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts\/4235","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/comments?post=4235"}],"version-history":[{"count":3,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts\/4235\/revisions"}],"predecessor-version":[{"id":10872,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts\/4235\/revisions\/10872"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/media\/9426"}],"wp:attachment":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/media?parent=4235"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/categories?post=4235"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/tags?post=4235"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}