{"id":4360,"date":"2020-02-03T11:17:42","date_gmt":"2020-02-03T05:47:42","guid":{"rendered":"https:\/\/www.idslogic.com\/blog\/?p=4360"},"modified":"2025-02-27T12:52:42","modified_gmt":"2025-02-27T07:22:42","slug":"it-outsourcing-implementation-some-challenges-and-their-solutions","status":"publish","type":"post","link":"https:\/\/www.idslogic.com\/blog\/it-outsourcing-implementation-some-challenges-and-their-solutions","title":{"rendered":"IT Outsourcing Implementation:  Some Challenges and Their Solutions"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_72 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.idslogic.com\/blog\/it-outsourcing-implementation-some-challenges-and-their-solutions\/#Some_Key_Issues_to_Consider_While_choosing_IT_Outsourcing_Services\" title=\"Some Key Issues to Consider While choosing IT Outsourcing Services:\">Some Key Issues to Consider While choosing IT Outsourcing Services:<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.idslogic.com\/blog\/it-outsourcing-implementation-some-challenges-and-their-solutions\/#Overcoming_The_Problems_and_Driving_Business_Success\" title=\"Overcoming The Problems and Driving Business Success:\">Overcoming The Problems and Driving Business Success:<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<p><span style=\"font-size: 14pt;\">IT outsourcing initiatives are vital for firms that try to focus on their core competencies and want to attain significant cost reductions in some non-core processes.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">To find the best service provider, extensive thought goes into the selection process with the aim of enlisting the vendors that have a good reputation, competence and enhanced service levels. Since <a href=\"https:\/\/www.idslogic.com\/why-outsource-to-india\/\">outsourcing to India<\/a> can act as a catalyst for quick changes and cost reduction, IT organizations are looking forward to outsource their back office processes like payroll processing, indirect procurement, and boost their customer care service levels.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Today, outsourcing has become a standard business practice and with new risks and challenges surfing up, outsourcing initiatives are also growing that includes complex business options, integration issues and governance requirements. If all these risks are not managed efficiently, then they can have an adverse impact on the organization\u2019s financial performance, reputation and operating model integrity.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Some_Key_Issues_to_Consider_While_choosing_IT_Outsourcing_Services\"><\/span><span style=\"font-size: 14pt; color: #008000;\"><strong>Some Key Issues to Consider While choosing IT Outsourcing Services: <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-size: 14pt; color: #003366;\"><strong>Post contract processes and decision rights: <\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Based on the outsourcing implementations, it is very important to understand the post contract process and the decision rights.\u00a0 Without clear understanding, the results, simply aren\u2019t performed and the implementation activities also get stalled and both the client and the <a href=\"https:\/\/www.idslogic.com\/\">outsourcing company<\/a> gets frustrated.<\/span><\/p>\n<p><span style=\"font-size: 14pt; color: #003366;\"><strong>Client team too small or not in place: <\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">With multiple outsourcing implementation, there may be a lack of a governance team or as there may be no one to direct the traffic to handle both the complexity and the volume. Clients often expect that since they have outsourced the work, it is the total responsibility of the service provider to take care of everything.<\/span><\/p>\n<p><span style=\"font-size: 14pt; color: #003366;\"><strong>Poor knowledge transfer: <\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">IT outsourcing solutions often create some uncertainty for the existing employees and this uncertainty can cause the staff to look somewhere else for employment and leave the company even before the implementation of outsourcing. It is very important to properly motivate the staffs with good knowledge transfer sessions so that there is no operational risk.<\/span><\/p>\n<blockquote>\n<p style=\"box-shadow: 0 0 16px #cccccc; padding: 10px;\"><span style=\"font-size: 14pt;\"><strong>Also Read: <\/strong><a href=\"\/blog\/5-trends-that-it-outsourcing-companies-should-focus-on-for-2020\"><span style=\"color: #ff0000;\">IT Outsourcing Trends 2020<\/span><\/a><\/span><\/p>\n<\/blockquote>\n<h3><span class=\"ez-toc-section\" id=\"Overcoming_The_Problems_and_Driving_Business_Success\"><\/span><span style=\"font-size: 14pt; color: #008000;\"><strong>Overcoming The Problems and Driving Business Success: <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-size: 14pt;\">Some outsourcing problems are listed above which seems significant and they can be readily overcome with awareness, focus and high attention. It is by recognizing the issues at an early stage that both the clients and the service providers can stay ahead of the game and can drive early. Some top actions that need to be taken are:<\/span><\/p>\n<p><span style=\"font-size: 14pt; color: #003366;\"><strong>Leadership vision and commitment: <\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">The client looking for <a href=\"https:\/\/www.idslogic.com\/it-outsourcing-services\/\">IT outsourcing services<\/a> must hold substantial one to one discussions with the service provider during the pre-contract stage and also during the implementation. At this stage, the service provider is responsible for delivering the outsourcing services and should meet the client and sort out all concerns and issues.<br \/>\nThe client should also paint this vision and commit management staff to attain the intended results.<\/span><\/p>\n<p><span style=\"font-size: 14pt; color: #003366;\"><strong>Procedural and organization alignment: <\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Both the client and the service provider should jointly design the key operational processes and the decision rights before prior implementation.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">They must also initiate and complete the design for the overall retained organization. The retention policies should address both the contractors and the employees and should be developed as part of the outsourcing strategy.<\/span><\/p>\n<p><span style=\"font-size: 14pt; color: #003366;\"><strong>Change acceptance and adoption: <\/strong><\/span><\/p>\n<p><span style=\"font-size: 14pt;\">A comprehensive communication program should be delivered to all the stakeholders who are to be affected by the changes from outsourcing. All the communication strategies and messages should be targeted to different levels of one to one communications and forums to personalize the message to all.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT outsourcing initiatives are vital for firms that try to focus on their core competencies and want to attain significant cost reductions in some non-core processes. To find the best service provider, extensive thought goes into the selection process with&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4361,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[237,991,965,987,238,992],"class_list":["post-4360","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outsourcing","tag-it-outsourcing","tag-it-outsourcing-challenges","tag-it-outsourcing-companies","tag-it-outsourcing-company","tag-it-outsourcing-partner","tag-it-outsourcing-solutions"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts\/4360","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/comments?post=4360"}],"version-history":[{"count":2,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts\/4360\/revisions"}],"predecessor-version":[{"id":11234,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts\/4360\/revisions\/11234"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/media\/4361"}],"wp:attachment":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/media?parent=4360"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/categories?post=4360"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/tags?post=4360"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}