{"id":4885,"date":"2020-08-18T10:00:32","date_gmt":"2020-08-18T04:30:32","guid":{"rendered":"https:\/\/www.idslogic.com\/blog\/?p=4885"},"modified":"2025-02-27T13:02:49","modified_gmt":"2025-02-27T07:32:49","slug":"magento-ecommerce-customer-experience-trends-in-2020","status":"publish","type":"post","link":"https:\/\/www.idslogic.com\/blog\/magento-ecommerce-customer-experience-trends-in-2020","title":{"rendered":"Magento Ecommerce Customer Experience Trends in 2020"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_72 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.idslogic.com\/blog\/magento-ecommerce-customer-experience-trends-in-2020\/#Importance_of_Contactless_Commerce\" title=\"Importance of Contactless Commerce:\">Importance of Contactless Commerce:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.idslogic.com\/blog\/magento-ecommerce-customer-experience-trends-in-2020\/#Various_Payment_Methods\" title=\"Various Payment Methods:\">Various Payment Methods:<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.idslogic.com\/blog\/magento-ecommerce-customer-experience-trends-in-2020\/#Cashless_Payments\" title=\"Cashless Payments:\u00a0\">Cashless Payments:\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.idslogic.com\/blog\/magento-ecommerce-customer-experience-trends-in-2020\/#Self-Service_Checkouts\" title=\"Self-Service Checkouts:\u00a0\">Self-Service Checkouts:\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.idslogic.com\/blog\/magento-ecommerce-customer-experience-trends-in-2020\/#Contactless_Cards\" title=\"Contactless Cards:\u00a0\">Contactless Cards:\u00a0<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.idslogic.com\/blog\/magento-ecommerce-customer-experience-trends-in-2020\/#Mobile_Shopping\" title=\"Mobile Shopping:\u00a0\">Mobile Shopping:\u00a0<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.idslogic.com\/blog\/magento-ecommerce-customer-experience-trends-in-2020\/#Omnichannel_Sales_and_Marketing_Approach\" title=\"Omnichannel Sales and Marketing Approach:\">Omnichannel Sales and Marketing Approach:<\/a><\/li><\/ul><\/nav><\/div>\n<p><span style=\"font-size: 14pt;\">The ecommerce industry has been growing exponentially and at the beginning of 2020, people switched to online shopping just to maintain social distancing and to avoid contact with covid 10 patients. Shopping behavior among people have dramatically changed and this has also affected the way ecommerce business operations. Magento store owners now have to quickly adjust to the new reality so that they can keep up with the changing market needs and offer the customers a great user experience.<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">So, here in this blog, I will discuss with you some of the latest customer experience trends that you should follow:<\/span><\/p>\n<p><span style=\"font-size: 14pt;\">Ecommerce companies have to offer services that are relevant and can adapt to the market changes or else your customers won\u2019t stay. Monitoring the <span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/www.idslogic.com\/magento-ecommerce-development\/\">Magento ecommerce development<\/a><\/span> trend is the right way to keep up with the evolving industry.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Importance_of_Contactless_Commerce\"><\/span><span style=\"font-size: 14pt; color: #008000;\"><strong><span style=\"font-size: 18pt;\">Importance of Contactless Commerce:<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-size: 14pt;\">In this COVID-19 situation, every customer wants a contactless service, which means that they don\u2019t want to visit any store and want their orders to be delivered at their address without having to come in touch with the delivery person. However, the demand for such items that people need daily has increased and they are now ordering things online and want a contactless delivery. Adopting a strategy to keep the buyers safe from infections and reducing the number of human interactions can help the <span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/www.idslogic.com\/magento-ecommerce-development\/\">Magento ecommerce development<\/a><\/span> merchants to offer good services and keep their business running.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Various_Payment_Methods\"><\/span><span style=\"font-size: 14pt; color: #008000;\"><strong><span style=\"font-size: 18pt;\">Various Payment Methods:<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-size: 14pt;\">People are now trying to avoid any cash handling as they may come in contact with microbes and infected person. So to maintain hygiene and stop spreading of the disease, Magento ecommerce owners should now eliminate these sources of contamination results and adopt the alternatives to traditional payment methods.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cashless_Payments\"><\/span><span style=\"font-size: 14pt;\"><span style=\"color: #003366;\"><strong>Cashless Payments<\/strong>:\u00a0<\/span> <\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-size: 14pt;\">Using cards instead of cash is a good idea and will help to reduce the risk than touching the bills and coins.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Self-Service_Checkouts\"><\/span><span style=\"font-size: 14pt;\"><span style=\"color: #003366;\"><strong>Self-Service Checkouts:<\/strong>\u00a0<\/span> <\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-size: 14pt;\">Magento ecommerce store owners can now install special automated machines that allow the customers to purchase their products and bill it with case or cards directly without any human interaction.<\/span><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Contactless_Cards\"><\/span><span style=\"font-size: 14pt;\"><span style=\"color: #003366;\"><strong>Contactless Cards<\/strong>:\u00a0<\/span> <\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><span style=\"font-size: 14pt;\">Using RFID and NFC technologies, allows the buyer to apply the card to the terminal without having to hand it to the cashier.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Mobile_Shopping\"><\/span><span style=\"font-size: 14pt; color: #008000;\"><strong><span style=\"font-size: 18pt;\">Mobile Shopping:\u00a0<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-size: 14pt;\">With smartphones usage going higher with every day, it is time for Magento ecommerce store owners to make their website mobile friendly. Mobile shopping helps people to use the device to search the goods, compare prices in various stores and check the product descriptions, reviews and testimonials. Moreover, with latest mobile app development technologies, payments via mobiles are also becoming safer and more convenient. Creating a mobile version of the site with fewer buttons and great navigation features that offer information proper information to the users.<\/span><\/p>\n<blockquote>\n<p style=\"box-shadow: 0 0 16px #cccccc; padding: 10px;\"><span style=\"font-size: 14pt;\"><span style=\"color: #003366;\"><strong>Also Read: <\/strong><a href=\"\/blog\/how-two-factor-authentication-in-magento-help-to-boost-security\"><span style=\"color: #ff0000;\">How Two Factor Authentication in Magento Help to Boost Security<\/span><\/a><\/span><\/span><\/p>\n<\/blockquote>\n<h2><span class=\"ez-toc-section\" id=\"Omnichannel_Sales_and_Marketing_Approach\"><\/span><span style=\"font-size: 14pt; color: #008000;\"><strong><span style=\"font-size: 18pt;\">Omnichannel Sales and Marketing Approach:<\/span> <\/strong><\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-size: 14pt;\">In order to attract the customer\u2019s attention, it is important to advertise and send notifications about the latest updates so that your shoppers are aware of relevant offerings that can meet their demands. Adopting an omnichannel sales and marketing approach is the best means to stay ahead in the market. By omnichannel it is meant that the shoppers will have a wide variety of options from where to order, how to pay and how to pick the goods. This will make things easier and will help the shoppers stay safe during the pandemic. And this is possible with <span style=\"color: #ff0000;\"><a style=\"color: #ff0000;\" href=\"https:\/\/www.idslogic.com\/magento-development\/\">Magento development<\/a><\/span>.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The ecommerce industry has been growing exponentially and at the beginning of 2020, people switched to online shopping just to maintain social distancing and to avoid contact with covid 10 patients. Shopping behavior among people have dramatically changed and this&#8230;<\/p>\n","protected":false},"author":1,"featured_media":4893,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[550],"tags":[265,174],"class_list":["post-4885","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-magento","tag-magento-development","tag-magento-ecommerce-development"],"post_mailing_queue_ids":[],"_links":{"self":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts\/4885","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/comments?post=4885"}],"version-history":[{"count":2,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts\/4885\/revisions"}],"predecessor-version":[{"id":11241,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/posts\/4885\/revisions\/11241"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/media\/4893"}],"wp:attachment":[{"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/media?parent=4885"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/categories?post=4885"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.idslogic.com\/blog\/wp-json\/wp\/v2\/tags?post=4885"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}