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Technical BPO Support Services: Building good relationships in business can be complex, but IDS Logic helps to create them better

A wide range of technical support services are strategically being outsourced to India as various companies understand the advantages of utilizing experienced specialist and the added benefits of improved service quality, reduced risk and costs. With a pool of talented resources at your service 24X7, it is easy to offer greater overall customer experience and meaningful relationships.

IDS Logic is a leading Technical BPO support service provider that helps to enhance customer satisfaction and gather important business analytics that are meaningful, productive and personal. Our technical support executives have intensive knowledge and help us to take our support services a step ahead by clearly understanding the business environment, requirements and the variables.

Tech-Support-Services

No matter whatever your location is, our mission is to help you make the best use of technology through responsive and effective support, consultation and a broad and flexible range of support resources.

 

Our Service Portfolio

In addition to our software services we offer best in class IT support services, which means that you get the desired help when you need, 24X7, 365 days a year.

Customer Support Services:

At IDS Logic, we provide businesses with professional, flexible and extensible customer service to assist our clients in delivering high quality services and remain competitive in the market.
It includes:

  • Customer query helpdesk
  • Data entry and data processing
  • Trouble ticket management
  • dispute resolution
  • Customer behavior analysis

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IT Support Services:

Our IT maintenance and support service incorporates varied facets of IT management to ensure that your website and application remain updated and run at optimal efficiency. So, escape long system downtimes and poor software performance with our services that include:

  • IT Help Desk Services (Software troubleshooting)
  • Website maintenance
  • 24X7 monitoring
  • Product testing and bug fixing
  • Support consultation

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The IDS Logic Advantage:

  • Innovation and Flexibility
    Our deep expertise in technological know-how and process excellence allows us to innovate smarter ways to deliver BPO services.
  • Reduced cost
    Our unique ability to deliver the best BPO services helps reduce costs and accelerate outcomes for our customers.
  • Customer satisfaction
    Our clear understanding of users and their behavior analysis helps to improve their experience and retain customers
  • Industry specific offerings
    Our services to various industry verticals have enhanced our ability to offer the right tools and technologies.
  • 24X7 Service
    Comprehensive support services anytime of the day.

Market Segments Where We Offer Our Tech Support or Helpdesk Services

  • Entertainment, Publishing and Media
  • Independent Software Publishers
  • Healthcare, Pharma and Lifesciences
  • Real Estate
  • Retail and Consumer Packaged Goods
  • Banking and Insurance sectors
  • Telecom
  • Travel, Transportation and Logistics
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Contact us today to know more about our technical support services and reach your business objectives easily!

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Call Us + 91 120 423 5665
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