Moodle Support and Maintenance

Your Trusted Life Line When You Need That Extra Moodle Help

Moodle is one of the most popular LMS used by various learning organizations all over the globe. It is used by schools, universities and other institutions that allows the users to create courses online and perform other tasks that are related to e-learning. Because it is user-friendly, feature rich and easily customizable, there are times when companies and organizations look forward to optimize their LMS environment and need that little bit of extra assistance.

Moodle-Support-Services

We, at IDS logic have our Moodle support team having extensive capabilities and know-how of Moodle’s latest version, who can help you with all the tips or troubleshooting that you require. Our continuous Moodle maintenance and support services ensure that you make the best use of your website without any hurdles.

Our Moodle Support Services Include:

Administrative support: 

  • Our technical team offers help to organizations having queries that arise from functionality that is accessible by an administrator
  • We offer support for any issues that arise during installation of non-standard plugins

Technical support:

  • Moodle installation and upgrades
  • Guidance in resolving issues related to the system
  • Moodle plugin installation and integrations with third party applications and databases
  • Customization, branding design
  • Moodle server setup and hosting support
  • Mobile application integration and development

Get Maintenance and Support Services from Experienced Moodle Experts

Our Moodle support services ensure that your website is updated with all security updates, and is optimized for performance so that it can stay ahead of your competitors.  It is our expertise and dedication in our work that keeps our clients coming back again and again.  Since supporting Moodle LMS requires specialization, we hire technical experts having years of experience in this field.

We offer a wide range of Moodle templates and themes packages to suit each client’s needs. All our solutions are designed to allow organizations to access our expertise by getting in touch with our helpdesk for general, technical and administrative queries. Our 24X7 support system helps to track any support issues and also helps clients to report issues by offering then the logon credentials. This system is used to provide information about the drawdown of support so that our technical experts can report it back on a regular basis to our customers.

Some Additional Moodle Support Service Options:

Outsourced website administration:

Managing the day to day administrative task of your Moodle site like the course creation or user enrollments may be a difficult task. Hiring a reliable company offering support services is often more cost-effective and easy. Our support team helps you to define the processes, schedules and task so that you can get enough time to use your resources in your core tasks.

End user support:

Users often need some kind of support even after making the UX as intuitive as possible. we provide our customers cost effective and complete end user support when your in-house staffs don’t have enough time or expertise to provide the cover needed.

Mentor sessions:

For your Moodle website, there are many more things that you may need rather than simple support. You might be in need of mini consultancy session, project review or budget fixing and etc. Our Moodle mentor sessions are just perfect to support such cases and you can easily use our services in a flexible and combined manner.

Why Partner with us?

Years of experience and quick response time: We have Moodle expertise and our support services are second to none.  We respond very fast for any non-critical issues.

Customized solutions: All our support solutions are customized so that it exactly fits your specific requirements.

Cost effective:  Our customers trust us because our services are within budget without compromising on technology.

Flexibility: All our clients are more than just support ticket numbers. We offer high quality service and flexible support plans to get the most from the investment.

If you have an existing Moodle website or planning to build a Moodle e-learning portal, then we are here to offer you the support that you would need to make them perform.

For more information about our services, give us a call or drop an email and our executives will get in touch soon.

FAQs:

Are you able to integrate Moodle with other 3rd party systems?

Yes, we have years of experience in integrating Joomla, WordPress, Drupal, video streaming services or ecommerce platforms with your Moodle website. To enhance the functionality of your website, we understand your requirements first and accordingly integrate any other software systems smoothly and seamlessly.


Will you help me to add any Moodle codes if needed to enhance my website?

Together with our support team for Moodle, we also have developers working on various Moodle software development projects.  If there is any need to update or add any extra codes to make your website functional, then we will have an initial discussion with you and after suggesting the solutions and getting approval, our development team will start with the job. But this task will be considered as a separate project besides maintenance.


Can my Moodle website be hacked and the data stolen?

This is highly unlikely if your Moodle website has updated security and latest patches installed and the administrator has not given the keys. But anything is possible so, hiring experts to keep a track of your website continuously is the best option to avoid cyber-crimes. At IDS Logic, we offer 24X7 website monitoring services to avoid such cases.


Do you offer any data recovery services in case there is an accidental break up?

Moodle can be backed up at regular intervals, daily, weekly or monthly based on the needs of your organization. If you avail our maintenance and support services, then we will discuss and fix the backup schedules and this will increase the chances of recovery in case of any disaster.